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My X-Pole is driving me nuts!
My x pole has always been a bit cumbersome. Since moving to the new house, I just don't understand why its acting funky. If I want a smooth spin mode, I have to be careful not to over tighten it, BUT, if I do that, its like it is barely tensioned. I tighten it up for a nice sturdy hold, and spin mode is tight and thump-thump-thump ing. I keep tightening it as the weather is dropping, and it seems like practice will be going along all merry like, I will do something such a simple fireman spin, and the pole will angle off and I have to quickly un tighten, reconfigure to make sure its level, tighten it JUST enough, test tug, test spin, test spin mode, untighten, test tug, angle the pole with the test tug, rinse and repeat. SO frustrated. It happened Saturday again and I just left it because I am SO tired of messing with it constantly. It did have the issue of the too tight/not tight enough at the old place, but at least once you got it in there snug, it stayed. I wonder if I'm not slowly lifting the roof off, and the pole is near at max thread without going up to the next extension size. *grumble*
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19 Replies
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Are you sure you are under a joist? Are you sure you are screwing the hexs into the channels and not into the grooved part of the extension? Have you called XPole?
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yup, yup, and yup. X pole has given me all the help they can. I'm sure I am under a joist, at a cross point, I am sure I am level from different sides and parts of the pole, I've rolled the pole to make sure it isn't warped itself, everything is tightened and in working order, the dome just keeps slipping if I loosen it enough for a smooth spin mode (at which point you can't use the spin anyway). The only difference between the old house and the new is that the old was carpet, the new is hardwood, but its not like the base slips at all. The dome, as far as I can tell, does not appear to have a warp or wobble.
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How do you know you’re under a joist? Have you seen what the ceiling construction is?
I ask because my last apartment was plaster and lathe ceilings hung from the slab above. So there was no compression stability although the lathe appeared to be a stud when you drilled into it.
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Thanks for the thoughts Amy, but I’ve been in the attic so many times its riddiculous. Its the house I grew up in. We just remodeled it over the summer. I ran a stud finder where I knew the thinner beams were and outlined it with pencil. Then I went cross ways to find the thicker horizntal beams. I literally mapped out the grid because one was too close to the wall, the other puts my pole right next to the outer sweep of the ceiling fan. You can technically turn the fan on, but no need to play with fate lmao!
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Hmmm, is an old style xpole top loading? If so did you forget to screw the locking bolt down?
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It sounds to me like its a flooring issue. This is a rare problem in older houses. Older homes sometimes used minimal structure under the carpet and can exhibit a fair amount of give. So your pole could feel tight and then you add your body weight and it causes the floor to give more and the pole to shift.
If you release the pole and jump a bit on the space your pole presses on the floor do you feel any give?
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Its new style. We had so many problems with it in the beginning, I have a good knowledge of the pole’s workings from taking it apart and putting it together so many times. I’m about to go look at it again, I traced the dome where its centered underthe joist, so at least its easy to see where that is. Then I shall level and find that tension sweet spot. If worse comes to worse, I’ll just have to declare spin mode dead until I can afford a new pole. I’ve been wanting a 45 anyway.
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Just make it perment
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We apologise that you are having problems withyour X-Pole.
As Webmaster says it sounds like it could be a flooring issue.
This problem can happen on sprung floors, floors with carpet and older houses where the flooring structure, floor beams, ahe smaller than usual.
The pole can be tight but when teh dancers weight is added the floor compresses further releasing the pressure.
We suggest: Put the pole into static, undo the adjuster locking screws, get it positioned and tensioned the stand on the base (we know that's not easy!) and tighten the pole again until you are happy with the pressure. When OK, lock off the adjuster screws.
Hopefully this will solve the problem.
X-Pole Tech Support
PS .Please can you email us: a) confirming it's a 50mm, b) the serial number – the white label on the upper dome and c) a photo of your whole upper dome face on clearly showing the bearing in the center.
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Well, last night, I ended up tensioning it proper for static, but it still won't spin smoothly, I'll try a few more things. We just had the floors redone in August, its not on carpet, its hardwood flooring, real wood, not laminate or anything, and quite level. The whole house will shake before you will feel any give in the floor. The ceiling is level too lol. I will try the xpole recommendation and email them a photo of the dome. Appreciate everyone's help and suggestions.
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D Luxx – please can you send us a quick video of it spinning. Helps to see the problem.
Thanks
X-Pole Tech Team
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Will do as soon as I am at home again 🙂
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Well I took videos, emailed them to X Pole, got a response back saying they'd review the video and get back to me. No one got back to me. I emailed again asking if there had been any updates on what could be causing my pole to do this. No response. I know everyone talks grandly about customer service at x pole, but I am just slipping through the cracks or something. I feel like selling the pole for super cheap to someone that just wants a static pole (and who knows, maybe they could fix it) but I just don't know what to do right now. Argh!
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I had that same problem with my pole. It also bowed, which probably contributed to the spin issues. It was a 50mm
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Well, like I posted earlier, mine isn't bowed or anything, its just a PITA lol. I do worry because I still LOVE the xpole style, and my planned replacement is a 45 or possibly 40, but if its going to have the same issues, I may be looking into PS. I hear that I got my xpole right before "the april" where they changed a lot about the x joints so they weren't twisting and slipping, and I had the problems with the xjoints and spin mode and everything else when the pole first arrived. The bottom "never touch these" screws weren't even in place or tightened. I got it from an authorized distributor, but its just so frustrating to invest so much in something that has so many bugs with it. I mean, there are bad batches of any product I suppose, but it makes me want to cry.
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