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Spin mode problem maybe?
So I just got an xpole and I was struggling to get it not to thud while on spin mode. I have both a rug AND popcorn ceilings, so it was the biggest pain in the ass ever trying to get everything perfectly flush. Well, after adjusting it probably about a half a million times, the thud noise is finally gone, but when I spin the pole, it seems to shift a little from side to side. Not the whole pole, just the outer spinning part. Is this normal or should I try adjusting it again?
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4 Replies
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Take it apart and re tighten everything call xpole too their staff is great
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A shifting from side to side means it is not level. Are you using a level on 2 planes? (Level it one side and then shift the level 90 degrees and check that level)
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Yes, it is level and it is not overly tight. I contacted customer service. Had to try a few times before I got anything besides someone’s voicemail. Described the problem to her and she said it sounded weird and to send a video. Did that over an hour ago. Still waiting.
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For anyone who was wondering, my adjuster was defective. One of the rings with the small ball bearings in it was completely broken and all of my bearings were falling out and rolling all over the floor when I took it down. They’re sending me a new adjustor and chalking it up to factory defect.
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