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Got my new Xpole, but the screws are screwed!
My 45mm Xpert pole arrived Monday and my lovely husband installed it while I was at work today!! Let the fun begin!!
He did have a problem with the smaller set screws at the bottom of the pole. They stripped out immediately when he put the pole up, so much so that he is afraid he might not be able to get the pole back down to move it upstairs. (my hubby is in construction, it's not like he didn't know what he was doing) He's afraid that the screws may have stripped the threading on the inside of that part of the pole.
I'm going to email xpole and see if they can give advice and send new screws/parts but wondering if anyone else had problems like that?
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1 Reply
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I've had my Xpert X-Pole for a few months now and had the same trouble maybe a month after I got the pole. I put mine up and take it down after every use (3 to 4 times a week), so I do turn the screws a fair bit. Still, the thread went on one and I had a "omg!" moment when I thought I wouldn't be able to get my pole down from my living room and have to explain it to my mother who I was expecting over the next day.
Not good!
Anyway, pole did come down after much effort on my part, but the screw was completely threadless on the inside. Internally to the pole, all was well. I emailed Xpole and while it took them a good week and a half to get back to me, they did eventually mail me out replacement screws free of charge so I can't complain.
I guess you just have to be careful, I have to say I haven't had any more issues since.
Hope you get this sorted!
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