Hey Sweetie, this is Robin , I Use to Own Hardcorepoles until I sold last year. I can still help you out. Look to make sure that you have the pin ALL the way inserted . I have noticed from past experience that some ladies didn't push it all the way through. Check it again and then you can email me at polewaxers@live.com if that doesnt work and I can see if I can walk you through it.
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