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My X-Pole is driving me nuts!
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It is the holidays. Please take that into consideration. Most manufacturing facilities that I know of have shut down during this time of year.
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Well, if the time stamps on this thread are correct, they were aware of the issue and this thread, and received videos on the 12th. I feel like that is enough time to respond to an email at least. They even asked me what the best time for them to call me was, so I was thinking they were planning to call soon.
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D Luxx
First our sincerest apologies that we have not responded appropriately.
The main X-Pole Tech support – where I am now repsonding from on Friday evening – comes from the UK Tech Team.
When we asked for you to send us info we thought you would send via our email address via Veena and only just realised you had emailed the US support team so there has been a cross over. This erroe should have been picked up well before Xmas and again our apologies that it hasn't been.
So we can get onto this asap, and to make sure we have all the details, can you forward email info/pics/video sent to the US support to;
mailto:xpoletech@x-pole.co.uk
We are currently closed till Wednesday 2nd Jan but we will make sure welook at anything you send us over the weekend and respond immediately – however, please do not forget we are 5 hours ahead.
Please be assured we will get this sorted for you and again our sincere apologies for the lack of response.
Seasons Greetings
X-Pole Tech Team
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Okie dokie, will do, thanks for responding!
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