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Need help with jammed Xpert
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First of all Pennygirl..that is a great video! Have you sent it to XPole US?
If your tubing has been rotating around the joints then you really should have stoped using them until you determined a solution. Those nubs (the locking pins) are going to push in or wear down if the tubing has been rotating.
I tell my customers/students to check the holes to make certain that the hex nut is lined up regularly. We check ours every day.
The other thing to emphasize, which Pennygirl did say this too, is it’s not just making them really tight but tightening back and forth (as I described above) is JUST as important as making it tight.
If you see one of the holes out of alignment stop immediately and take your pole apart and set it up again. the longer this goes the worse it will be to get apart and the worse the damage you wil have.
As for Xpole customer service I’m certain that many people hit it when they have a difficult time for unknown reasons but they are still the best as Pennygirl mentioned. I had a customer who had to deal with them directly this week and had no problems getting through and neither did I.
Keep in mind…a removable pole is a very complex item that will have various glitches and problems. It’s simply not an easy item to manufacture. They also require precise and detailed care that can be a pain but is worth it.
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Thanks Empyrean, this is my second x-jointed pole and I had no problem with first so I know it’s the joint that is the problem. I haven’t been using it since it started twisting. My other pole is excellent.
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We had problems where the locking pin was out too far from the beginning and wouldn’t slide into the pole but I’ve heard of others where it was in too far.
I’d call again and see what they say …probably on a Tuesday or Wednesday where you are more likely to get through.
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One of my X-joints locking pins was out too far and I couldn’t get it to fit in any of the pole pieces. I had one usable one and didn’t need the bad pin one for the extension so no big deal. I called Xpole on it anyway just encase I move and need to use the extension. They told me to tap the locking pin a few times with a hammer, try it again, tap, try, etc as needed. I don’t have a hammer to try it, but I’m nervous that I’d tap it too far in and have the issue everyone talks about. It is quite the complex device, but it just seems like they could have better solutions. Why is the locking pin not locked in place on the Xjoint?
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I’ve had the same issue. X-pole was wonderful, and sent me replacement parts. I’ll admit, even with the parts, I’m having the *same* issue with the poles twisting around the x-joints. Their customer service is superb.
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Hi, has everybody managed to solve the jammed- joint problem with hummer and broom? Is there any possibility to reuse the join after? I’m so worried..
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