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  X-Pole Customer Service

  Posted by Elilove on February 2, 2021 at 9:59 pm

  So, does X-Pole USA have just horrible customer service all the time?? Or is this because of COVID??
  I have called, emailed, facebook messaged weeks ago, and nothing…I always see other people posting about not hearing back from customer service for like months on end when they have had a problem with their pole, etc….
  What is going on? I was considering purchasing a pole from them in the near future, but their customer service seems awful…

  Kash Marketing replied 3 years, 10 months ago 3 Members · 2 Replies
• 2 Replies

• 

  Veena

  Administrator

  February 3, 2021 at 12:13 am

  This seems to the case from what I hear. We stopped selling their poles a few years back when the customer service started to go downhill. 😐 I don’t know about the other companies either. I think pick your pole and home you don’t need their help.

• 

  Kash Marketing

  Member

  February 4, 2021 at 5:14 pm

  Hello @Elilove – sorry to hear you are having issues in reaching us. However, the Covid lockdown has created a surge in demand for our products, as such, all emails, facebook messages, etc. are subject to a 25 business day delay. This alert is on our website and automated email responses.

  Our phone lines have now reopened so feel free to give us a call on 818-924-3576 – option 1 should you still need us!

  Thank you.

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