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Xpert base shaky and won’t come off :(
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On reading your latest post regarding the screws turning the pole we would like to advise as follows.
The 2x Static and spinning hex screws tighten down onto a flat section on the base shaft. When the screws are aligned with the X's the screws are at 90° to the flat.
If the screws at not aligned with the X's they are at an angle with teh flat sections an so when you tighen the screws they move the pole and are at an angle to the flat section, not at 90°.
The way to tighten the sataic and spinning screws is as follows.
Align one of the Hex screws with a X on teh base and tighten that screw unitl it is just tight. Now holding the pole tube in one hand and the Hex key (inserted in the hex screw) in the other, gently rotate/rock the pole back and forth (only a small movement is necessary) and whilst doin this fully tighten the screw.
This rocking action seats the screw at 90° and allows it to fully engage/tighten against the flat section on the shaft.
Now tighen the other screw tight and it will not rock/move any more.
Hope this helps and we await the photos.
Regards
X-Pole Tech Team
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Thanks! Actually I needed the US address 🙁 I called customer support and they gave me one. I tried it again per your directions and its still shaky and moves back and forth ;( thanks for being so helpful!
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The only other thing we can think of is that the bottom insert has somehow come lose. It should be glued in place.
The bottom insert is the part with the bearings that the base shaft goes into. You will see a split line just above the 2x static and spinning Hex Screw holes. Try holding the pole and turning the insert anticlockwise – if it moves that will be the problem.
If that is the case you will need to find a strong man and undo it, add itme super clue to the insert threads and screw it back on tightly. Again hope this helps/sorts ti for you.
Please send us the base photos as requested so we can trouble shoot the problem for you.
Thanks and Best Regards
X-Pole Tech Team
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