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  Xpole Dome Slipping

  Posted by ashilynncowan5291 on March 13, 2015 at 5:54 pm

  So I just got my first Xpert Xpole today and after setting it up and testing it out the top dome will slip a little on the ceiling. It doesnt do it immediately only if I have been dancing on it for a few minutes. The first time it did it, I took it down checked everything and put it back up, but it did it again. I know for sure that it is on a stud. Am I just not tightening it to the ceiling enough?

  Stephanie X Pole replied 9 years, 7 months ago 6 Members · 5 Replies
• 5 Replies

• 

  chemgoddess1

  Member

  March 13, 2015 at 7:32 pm

  I would say you are either not tightening it enough or you are not locking it into position properly.

• 

  Veena

  Administrator

  March 13, 2015 at 10:49 pm

  Yeah, I would say tighten it more 🙂

• 

  Msbrittanydanae8897

  Member

  March 14, 2015 at 11:46 pm

  I just got mine a couple of weeks ago and it did the same thing. We had to tighten it more. Also I let my uh and swing on it few times before I jumped on.

• 

  Dead and Lovely

  Member

  March 15, 2015 at 3:37 am

  Make sure the key hole thing (at the bottom of the pole) has the line showing through it when you’re done tightening it up. Hard to explain but i was a bit confused myself on this. I was a bit scared as my boyfriend kept turning the pole more and more to get it tight but I guess it has to be secure!

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  Stephanie X Pole

  Member

  March 18, 2015 at 12:34 pm

  Hi there! Give us a call or send us an email info@xpoleus.com for tech support.
  Sounds like the pole is not tightened enough against the ceiling.
  Thanks!

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