-
x pole – no replies? Getting really frustrated
-
Hiya Stacey,
I don't know if its common or not common, but I've also had loads of problems with the pole! I also found the best way forward was a phone call (after having taken pictures of the pole and sent in an e-mail). Once that was done, I found that things get in the mail a lot faster. And although slow, the staff are always friendly. 🙂
I also hate the new x-joint and wonder why you switched to it? I've never heard of any issues with the screw in ones! (Old x-poles)
I actually need to take my pole down to change over the top plate (you've recently sent me a new one as the pins were broken….). I think my extension though might be a bit wonky. I figured I'd just buy a new piece as it'll be faster. Plus, I fear that you guys over at x-pole think I'm making stuff up seeing as I've had to pretty much have every piece of my pole replaced 🙁
I'm just scared of taking it down because if the new top plate doesn't fit in the extension because the extension (inside) got worn out then I won't be able to put it back up and there again my pole is on the floor. Since I bought it in Nov it's spent more time down then up! (Although the first 6 weeks were my fault because I could not for the life of me find a joist.)
So ladies with pole problems: take pictures and attach in e-mails. Call and call and call… tell them that you've e-mailed. Also save all the e-mails you've had (and write a log of who you've spoken with on the phone and on what date!). Things will go faster when you can name names because then you can speak to the same person instead of a different one each time.
Don't forget that poles are ridiculously expensive (why don't we just buy a piece of scaffolding… haahaha!), so don't give up!
xxxxx happy poling!
PS. Stacey, thank you for all your hard work and dealing with us unhappy poless polers.
-
PPS. For jamming x-joints: I really wish they put on their instructions that you should check the tightness before every use (not just the bottom). I read those instructions like 4 times… and watched the youtube video. No where did it mention this. And honestly, if x-joints are so great, surely they shouldn't jam! GRRRR!
-
Thank you stacey,
I will certainly call you directly for sure when I have time. I have a lot of work on at the moment so it may be difficult to do this if it will take a long time. It's lovely of you to provide a direct contact.
I hope everyone can get their issues resolved.
Polecat
-
Well I am in the office tommorrow so will see what we can do to resolve the issues quickly and easily for you the team at the Uk office are manic but will always make time to help and if we miss you then shout at us me lol were only human after all 😉
Give me a call when ever or remember I am on tour with Karol helms next week so if you are near any of the venues pop in and see me we start in Manchester next Friday
Again ladies anything we can do to help -
Dear X Pole
I dont think you should be posting personal details like her name on a public forum. If it was me I would not be impressed!
-
I'm sure as a business it would break the data protection act. I'd be really annoyed.
-
Yes, I am quite annoyed.
I think it will be best if I call Stacey.
The email I actually recieved said:
Good news we have finally received the delivery of our spare parts.
So by next Wednesday you will receive the following.
1 x ‘A’ Pole
2 x ‘B’ Pole
2 x 200mm X-joints.
These are all the main pole parts that come supplied with the kit.
I hope this will now solve all your problems.
If you require any help in the future please feel free to ask.
Hence my confusion?
-
Just got off the phone with Stacey and she is lovely – sorted out all the issues I had and put up with my pre-exam jellybrain. I wish I could be doing the Karol Helms workshops too!
I very much reccommend speaking with her if you are having trouble as I think there was a serious mix up in communication. Hopefully I won't have to annoy x-pole any longer! https://www.studioveena.com/img/smilies/icon_e_smile.gif
-
Yes x-pole a great when you talk with them…. 🙂
-
Oh I had caled a few times months ago but gave up on that because everytime I was told to email. Glad its all sorted though!
-
Hi girls, maybe would be better to not post my opinion… but….. why not? My studio ordered via email from X-pole.co.uk about 5!!!!!!!!! months ago 7 x-pole xperts, 7 x-joints and 7 extensions. We PAID for all goods and hoped that everything will be OK, because my firend and me opened our first pole dance studio :DDDD what a dissapointing!!!!!!!!! 7 xpoles have arrived in the beginning of march … but no extensions and no x-joints!!!!!!!! Since this time we emailed them, called them and the only response is… these goods are sold out!!!!!!!!!!! And than no response..no telephone, no email…. nothing…. friends from other studio were so kind and lend us their extensions and joints. Up to this day we have no extensions and no joins and we have no answer how this could happened!!!!!!!!!! We are very frustrated by this situation…. I am sorry, but x-pole.uk absolutely failed my trust because without our friends we will never be able to open our studio. It looks our money are lost. I am sorry for my bad english but I had to post this!
Log in to reply.