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x-pole still moves on static mode
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@Autumn Sky, only one end of the key fits into the hex screw – I tried turning it around and it doesn't fit :/ so strange…. it must be me not doing something right because the xpoles at the pole schools dont shift at all!
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Mizzli – Unscrew your adjuster cover to reveal the screws. They should be there. The pole in the video I got in April.
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Mizzli, do we gather from another thread that you are coming to London??? We do not know where you are based. If you are coming to London then why not pop in and see us and we can go through everything with you and show you what we do.
Other info:
Both ends of the Hex keys should go into the Hex screws. If they do not the screw or Key maybe damaged. We suggest changing the screws first.
The ball end of the Hex Key is for rapidly screwing in and out and the other square end is for final tightening. You cannot get the required leverage to lock the static and spinning or adjuster with the ball end.
Please send us some photos of the static screws areas of your pole and some of the Hex keys so we can make sure they are OK. xpoletech@x-pole.co.uk.
Regards
X-Pole Tech Support
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"The ball end of the Hex Key is for rapidly screwing in and out and the other square end is for final tightening. You cannot get the required leverage to lock the static and spinning or adjuster with the ball end."
This is the key piece of info I wasn't understanding at first… I was just using the ball end. Once I tried the square end, problem solved!
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Hi all,
Thanks again for your replies.
AerialGypsy – it turned out when I took my pole back down that I had to move the adjuster cover up the adjuster rod to see it. For some reason the adjuster cover can't go over the static/spin base bit. It's tightened and no longer turning now. Thanks for your tip.
x-pole, I am from London.thanks for the info on the keys. I didn't know the difference between the ball end and other end either and that might be contributing to the problem, I have tightened the hex screws now with the square end. I will get some pictures emailed to the address you have provided.
Right now, everything seems really static, tight and no movement – I shall have a pole session tonight on it and see if stays that way. Fingers crossed! Thanks for the advice, everybody. 🙂
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Just an update and after practicing on my pole for a few days it hasn't moved an inch!
The secret: I didn't use the allen key properly – I didn't know that the circle end was to screw in and then the other end to lock… my bad! 🙁 Thanks for the tip Xpole
The other thing was tightening the adjuster rod with the two hidden hex keys underneath the adjuster cover. Thanks for the useful video AerialGypsy
​Now I'm too scared to take it off static mode incase it won't stay static anymore! lol! 🙂
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