Just wanted to add my 2 cents and say that I also have had a great experience with Xpole customer service. I can’t remember all the details but when xpole first became available on this side of the pond, I ordered a 45mm. There was some delay in shipping and when it did finally arrive, it was the 50mm. I think I also didnt get the right extension I had ordered…I think maybe I had gotten the correct extension for the 45mm but had the 50mm pole or something like that.After emailing Stacey at Vertical Leisure, I got the 45mm and the proper extension within another week, maybe 10 days. Even better, she offered me the 2nd pole deeply discounted (I seem to recall less than half of reg. price!) which was too good of a deal to turn down…considering I didn’t feel like mucking around with the return shipping etc. I also seem to recall that the 2nd pole sent was actually sent from the UK, so they mustve taken a huge hit on the shipping. In the end I was extremely pleased to have 2 poles at that price, and genuinely felt they had done an excellent job of taking care of me. As for the poles, the 45mm is up all the time and the 50mm is for "travel". Only problem is, I’m embarassed to admit that I can’t do much of anything on the pole due to a unrelated shoulder injury shortly after I got them, but I am excited to be finally healed and starting lessons on 2/27!!! YAY! I can’t recommend Xpole enough! they are fabulous!!!!!