[Emme]

Thanks! Actually I needed the US address 🙁 I called customer support and they gave me one. I tried it again per your directions and its still shaky and moves back and forth ;( thanks for being so helpful!

[Emme]

Is there a different email to send the pictures to? My email says the server rejected it

[Emme]

Thanks for the replies! I use the level and rotate it around when I’m setting up and once I elevate it (lock it) to my ceiling height. When it’s on static it feels ok but I can’t use it because the pole jiggles a bit as if the spin/static screws are not on or fully turned (which they are) the screws also seem to turn the pole as I try to get them on the X marks.

[Emme]

Yes I had the spin screws off and tried everything short of banging the pole and base on the ground lol
Hopefully I can get it fixed. The dome looks ok but it may be the issue- as for now I feel that the base is what’s causing the issue because when the dome is barely about to touch the ceiling the pole shifts- even connecting the A pole to the base is a huge effort because it leans (in a very noticeable way) and I don’t remember it doing that before. I’m calling as soon as I get out of school today and fingers crossed that I can get this fixed. Until then I’m stuck with stretches lol

[Emme]

Thank you for all the advice! I called xpole and got some info and after hitting the base with a rubber hammer(as I was told to) it did come off. Unfortunately when I put everything together again it seems as if the base is still a problem. Everything was put together again as the assembly video shows and once I put it on spin it seems as if there was still a bump to get over and the pole seemed to be bent (I’m thinking the shaky base is at fault because its nearly impossible to bend the pole), thinking I over tightened I loosened it up a bit, only to have the same problem. Super bummed but hoping I can get a replacement base like the rep said but I’m really dreading missing pole time lol.