[Exquisitepain]

@ empyrean:

i am not overexaggerating when i say EVERY single persn that i personally know including studio owners, and fellow students has had this problem of rotated joints. EVERY SINGLE ONE. they cant ALL be user error. even if it is, that still means that there is something wrong with the design that makes it so difficult to get right. no one is trying to attack you personally, however, even you said that your 7 poles "SELDOM" rotate. SHOULDNT THEY NOT ROTATE AT ALL? i know that if xpole had told me from the beginning that these poles tend to rotate and that theres is alot of up keep with it. i might have considered another company. Yea, xpole was friendly the first time i called and they sent me a new piece soon after. HOWEVER, i feel like with the wave of people having problems, they're probably losing alot of money on this shoddy design. and thats why they're trying to charge me and my friend to buy new pieces when it is CLEARLY a manufacturer defect. ITS DEFECTIVE BC THOSE GROOVES ARE TOOO SHALLOW! if the groove was deeper im sure there would be less rotated joint problems. So now when i call i get a rude lady telling me to watch the video that ive watched so many times. and about alternate tightening the screws. YOU DONT THINK I KNOW THAT? IVE BEEN DOING THAT AND IT STILL ROTATES. so i feel like liz and lizsavage are frustrated because even though there is a large amount of pople complaining about this problem, you go on to say, "oh maybe you're overstating, well my poles SELDOM turn, etc etc" it trivializes our problems and makes you sound like a shill. if you were just purely stating your own opinion, then you didn't have to throw in the comments about us overstating the problem, or trying to blame us for some user error. All you had to say was "well i didn't have any problems with mine, sorry to hear about your problem" and who knows if you're being treated better bc you're being sponsored? I know for all of us non-pros, we just want a pole that works like it was advertised, and if it didn't work well, i want there to be some way to fix that problem, instead of being reprimanded and told to go watch the video again. 

 

@ lizzyliz, Lizsavage

i totally feel you guys on it. and it sucks that it affected your business. We had the pole collapse on us too so its scary! we paid good money for these things thinking they are top of the industry, and having so many professional polers sponsored i thought that i was getting a high quality product! BUT how quality could it be if i need to be banging things out with a broom handle?????? And that same lady Heidi from xpole was being extremely rude to me and my friend as well. and you're right the people that are on this forum defending xpole either are sponsored or work for xpole. 

 

@ LindseyPole

If you work at xpole, then you and your staff members need to get together and figure out something to do about this problem. If i have to hear one more employee at xpole tell me to go watch the video, im gonna flip. I keep trying to tell every person i called there that YES i have watched all the videos, YES i alternate tightening. YES it still rotates, YES i had a pole collapse on me bc of a rotated joint. and NO im not gonna pay for something that i just bought and it has a manufacturer defect. If i followed the directions provided by you guys, watched the video, but am still having the SAME problems, isn't it safe to say that it might not be the customers fault? I have seen countless amounts of threads on this site that talks about problems with their new xpoles. and EVERYTIME i see an xpole employee put up almost the same thing you did. AND i DO hesitate to call because i dont want another rude lecture from Heidi. 

Sorry if i come off rude, im just really frustrated at XPOLE customer service.