[LaSiren]

Maybe a silly question, but are the three screw things (the xpole manual calls them “adjuster locking hex screws”) all screwed in tightly? To set the pole to spin mode, you use the two hex screws at the base of the pole, not the three screws that are higher up. (Again, sorry if i’m just restating what you already know. I found this confusing when i set up my pole for the first time, because i was used to dancing on a different brand of pole previously.)