[XPOLEAUS]

Hi Michaela,

I got your email reply yesterday & Keely is sending you an email now.

The only email we have from you is on our Veena inbox lovely – there is nothing at all in any X-POLE email account, even in junk mail folders – so next time, please contact us directly via the email address sales@x-pole.com.au or our office phone 02 9589 2645.

We have lots of people contact us on our Australia FB page as well which is fine, but as Veena is a US based site, the inbox is not the best way to reach us if you need assistance.

As per Stephanie’s message below – chrome is not ideal for humid rooms, areas where condensation builds up (like shed’s), or areas where environmental conditions like sea air are a factor.

As per any warranty claims, you’ll need to email our office with the batch code, your order number, the set you own & a description of the problem.
Once we have all the information we can help advise you? To be honest though, as environmental conditions are not covered under warranty, I’d suggest maybe upgrading to stainless or brass.

Keely will help you work out the best options when you speak to her.

Thank you for your patience in getting a reply on this forum – you can always phone us & we’ll be happy to help you with any technical support

If you need the details in future, they will be on the auto-signature from our emails to you in 2013.

Keely will chat to you offline

Best regards,

Jessie Dee | Director
Tel/Fax: +61 2 9589 2645
Address: PO Box 253, Oyster Bay, NSW 2225
Email: sales@x-pole.com.au
Connect: http://www.x-pole.com.au | http://www.xpole.com

[XPOLEAUS]

In Australia, we stock the 40mm in Chrome or Brass, mainly because they are the two finishes most commonly used by studios here. Most people that use Titanium (matt Silver or Gold finish) over here are after a 45mm, as it's also the most common size we sell.
The new brass is FAR grippier though than the original brass. Anyone with the original brass will see a great improvement if they clean the pole with a cutting compound (in Aus we recommend Mr Buff).
The brass tubing is solid brass, and they are probably now becoming one of the most popular poles we sell. Hope this helps?