[desiree92]

Lucky! Do you have a pic on how yours is set up? I’ve been in contact with xpole and we’ve tested all individual parts and concluded that there’s nothing wrong with the pole. The team suspects that my floor or ceiling is uneven.

[desiree92]

I hope so too, but thank you so much again! Have been in contact with the Xpole team in Asia and have been sending across videos. So hopefully they’ll be able to provide a solution too.

[desiree92]

Thanks so much Veena! Really appreciate your thoughts on this, it’s been so helpful.

I’ll have a check at the bearings. I’ll check against the video to ensure it’s put in correctly, but is there also a way to tell if it’s defective?

[desiree92]

And so sorry to ask – what are pole bearings? Is it the top insert at the dome or at the base? Is there a way to check if it’s defective?

Sorry to have to ask, this is my first pole and I’m completely new to this.

[desiree92]

Hmm I bought through my studio who ordered it via the XPole Asia site. I’ve been in contact with xpole asia support but they keep saying it’s just overtightened, so I’m not really sure what to do :(.

Thanks for the tip on the extensions! I was just initially concerned about using 250+125 as it just barely fit into my ceiling and I’m afraid I wouldn’t have room to manoeuvre to remove it in the future but maybe that’s just me overthinking :).