[ppmd]

That stinks that you have had these issues with xpole. Their customer service and products are wonderful though and I am sure that any issues you have brought to their attention, they will look into. I am a studio owner and I have lil mynx and xpole (spinning, 12+ feet) in my one studio and platinum stages in my other studio. I have not had any trouble with lil mynx or xpole and both have always had great customer service. As for PS, i have had nothing but trouble and they have the absolute WORST customer service!!!! I would never recommend their products to anyone. The poles are cheap, they are unorganized and rude. I honestly don't know how they stay in business. They cost me thousands of dollars and headache and I never got anywhere with them. As soon as I can replace the PS poles, I am. Now with xpole, I will say that you have to understand how the xjoint works first or they can get damaged. When students purchase a xpole, I always go over how to tighten and loosen the xjoint. I have had students strip them, but xpole has always been great with exchanging them for us. In the studio with the tall xpoles, we cut out a wood circle the size of the dome, mounted it to the ceiling, and then installed the dome over the wood to prevent any slipping, and I have never had any issues. Best of luck!